1. What Data We Collect
When you browse our website, place an order, or contact us, we may collect the following types of personal data:
Contact Information: Full name, email address, phone number
Shipping Details: Delivery address, postcode, city, and state
Order Details: Products purchased, quantities, and order history
Payment Information: Payment method, billing address (handled securely by payment gateway providers — we do not store card details)
Device & Usage Data: IP address, browser type, cookies, pages visited (via analytics tools)
2. How Your Data Is Used
We collect and process your personal data to:
Fulfill your orders and arrange for delivery
Contact you regarding your purchase, support issues, or service updates
Provide order confirmations, shipping updates, and receipts
Improve our website and services using non-personally identifiable analytics
Send marketing emails (only if you’ve opted in)
We do not use your data for any automated decision-making or profiling.
3. Who We Share Your Data With
Your data is only shared with third parties when necessary to complete your transaction or provide customer service:
Courier/Delivery Partners (e.g. J&T, Pos Laju, DHL): To deliver your order
Payment Processors (e.g. Billplz, eGHL, Stripe): To process payments securely
Email and CRM Tools (e.g. Mailchimp, WhatsApp Business): To send updates, support messages, or marketing (if opted in)
Legal Authorities: Only if required by law or in the event of suspected fraud
We do not sell or rent your data to third parties.
4. Data Retention
We retain your data for as long as it is needed to fulfill your orders, provide support, or comply with legal requirements. If you request account deletion, your personal data will be erased securely, unless legally required to retain it.
5. Your Rights
Under Malaysia’s Personal Data Protection Act (PDPA), you have the right to:
Access and view your personal data
Correct inaccurate information
Withdraw consent for marketing emails
Request deletion of your personal data
To make a request, please email [email protected]. We will respond within 14 business days.
6. Cookies & Tracking
Our website uses cookies to improve functionality and user experience. These cookies may collect anonymous browsing behavior (e.g. page views, time on site). You can disable cookies in your browser settings if you prefer.
7. Changes to This Policy
We may update this Terms & Privacy Policy from time to time. Any changes will be posted on our website with the revised effective date.
8.Pricing & Payments
All prices are listed in Malaysian Ringgit (RM) and include/exclude tax where applicable.
Payment Security:
All transactions are encrypted using 128-bit SSL (Secure Socket Layer) encryption, ensuring your sensitive information is securely transmitted. SNACKLAH SDN. BHD. does not store credit or debit card details on its servers.
9. Contact Us
If you have any questions about our terms or how your data is handled, contact:
Email: [email protected]
Phone: [Insert number if available]
Operating Hours: Monday–Friday, 9:00 AM – 6:00 PM