1. Shipping Methods & Delivery Times
Local Shipping (Malaysia)
Courier Options:
Pos Malaysia
GDEX
J&T Express
DHL Express (for faster deliveries)
Shipping Charges:
Shipping costs are calculated at checkout based on the weight of your order and the destination address. We offer free shipping for orders over RM [insert minimum amount] for local deliveries within Malaysia.Estimated Delivery Time:
West Malaysia: 2–5 business days
East Malaysia: 3–7 business days
Processing Time:
Orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed the following business day.
International Shipping
Courier Options:
We use reputable international couriers for fast, secure deliveries:FedEx
UPS
DHL Express
Aramex
Shipping Charges:
International shipping charges are calculated at checkout based on the weight of your order and destination country. You will see the total shipping charge before completing your purchase.Estimated Delivery Time:
Southeast Asia: 5–10 business days
Asia Pacific: 7–14 business days
Europe/North America: 7–15 business days
Rest of the World: 10–20 business days
Customs, Duties & Taxes:
Customers are responsible for paying any customs duties, import taxes, or fees that may be levied by the destination country. These charges are not included in the shipping cost and will need to be paid directly to the courier or customs office upon delivery.
2. Order Review & Cancellation (Before Payment)
Order Review:
Before completing payment, you will have the opportunity to review the items in your cart, including product details, quantities, shipping information, and total cost.Cancel Before Payment:
You may cancel or modify your order anytime before clicking “Proceed to Pay”. Once you click the “Place Order” or “Proceed to Pay” button and complete the payment process, your order will be finalized and cannot be modified or canceled.Order Cancellation After Payment:
If you need to cancel or modify your order after payment, please contact us immediately at [email protected]. While we will do our best to assist, we cannot guarantee that changes can be made if the order has already been processed or shipped.
3. Tracking Your Order
Once your order has been processed and shipped, we will send you a tracking number via email. You can use this tracking number to track the status of your shipment directly on the courier’s website.
4. Shipping Restrictions
Restricted Items:
Certain items may be subject to shipping restrictions depending on your location. Please check with local authorities or customs to ensure the products you are purchasing can be shipped to your destination.Address Issues:
Please ensure your delivery address is correct. If a package is returned due to an incorrect address, we will contact you for further instructions. Additional shipping charges may apply to resend the package.
5. Shipping Delays
Public Holidays & Weekends:
Please note that shipping times may be extended during public holidays or weekends when couriers do not operate.Unforeseen Delays:
In the event of an unexpected delay (such as due to weather, customs, or courier issues), we will notify you as soon as possible with updated delivery times.
6. Damaged or Lost Shipments
Damaged Items:
If your order arrives damaged or defective, please contact us within 7 days of receiving your package with photos of the damaged goods. We will assist you with a return or exchange.Lost Shipments:
If your package is lost or delayed, we will work with the courier to resolve the issue. Please contact us immediately if you believe your shipment is lost.
7. Return & Refund Policy
For information on returns, please refer to our Return & Refund Policy.
8. Contact Us
If you have any questions regarding our shipping methods, delivery times, or policies, feel free to contact us at:
Email: [email protected]
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT+8)