Return Policy

1. General Return Eligibility

Returns or refunds are accepted under the following conditions:

  • Items were delivered damaged, defective, expired, or were incorrect products

  • Return request is submitted within 7 calendar days of receipt

  • Items are unopened, unused, and in original, undamaged packaging

  • You provide clear photographic evidence of the issue

2. Examples of Valid Return Scenarios

You are eligible for a return or refund if:

  • You received a different item or quantity than ordered (e.g. ordered 20 packs of peanuts, received 10)

  • The item was expired at the time of delivery

  • The packaging is torn, leaking, or crushed beyond usability

  • You received snacks with severe flavor or smell issues (evidence required)

3. Non-Eligible Return Situations

The following are not considered valid for return or refund:

  • Change of mind after order confirmation

  • Products that have been opened, sampled, or partially consumed

  • Minor packaging dents or cosmetic flaws that do not affect the product’s integrity or safety

  • Product complaints made after 7 days from receipt

  • Allergic reactions due to undeclared sensitivities (ingredient list is available on request)

  • Items damaged after delivery due to improper storage (e.g. heat, humidity)

4. Return Request Process

Step 1 – Contact Us
Email [email protected] within 7 days of receiving your order. Include:

  • Your Order ID

  • A brief description of the issue

  • Photos of the product, packaging, and any visible damage or defect

Step 2 – Wait for Approval
We’ll respond within 1–2 business days with next steps. If approved, you’ll be given instructions for return (if necessary) or offered a refund/replacement directly.

Step 3 – Return Shipping (If Required)

  • If the error is on our side, we will cover return shipping

  • If the issue is not due to our fault but still accepted, the customer pays return shipping

  • All returns must be sent via a traceable courier service and packaged securely

Step 4 – Inspection and Refund
After receiving the returned item:

  • We will inspect the product and confirm its condition

  • If eligible, we will issue a refund to your original payment method within 7–14 business days

  • If ineligible, we may return the product to you at your own shipping cost

5. Refund Options

Depending on the situation, we may offer:

  • A full or partial refund

  • A replacement of the same item

  • A discount coupon for future orders

  • In some cases, a store credit

6. Bulk Order & Wholesale Returns

For wholesale orders (bulk cartons, custom snack packs, or reseller lots):

  • Refunds or replacements will be based on damaged quantity only, not the entire order

  • Products must still be within shelf life and not repacked or relabeled

  • Custom-labeled items are non-returnable unless there is a manufacturer defect

7. Lost or Undelivered Orders

If your parcel:

  • Does not arrive after the estimated delivery period

  • Is marked as delivered but not received

  • Is lost in transit by the courier

Please contact us within 7 days of the delivery estimate. We will investigate with the courier and, if confirmed lost or misdelivered, we will reship your order or issue a refund.

 

 

**After your order has been completed and payment confirmed, you can still return products if they meet the criteria outlined in our Return & Refund Policy:

  • Damaged, Defective, or Incorrect Items: Return requests can be made within 7 days.

  • Unopened, Unused Items: Items must be returned in original condition for a refund.

  • Return Shipping Costs: The return shipping cost will be the customer’s responsibility unless the return is due to an error on our part (e.g., damaged or incorrect products).