At SNACKLAH SDN. BHD., we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, interact with our services, or make a purchase. By using our website, you consent to the practices outlined in this policy.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
Personal Information: Name, email address, phone number, delivery address, and payment details when you make a purchase or subscribe to our newsletter.
Usage Data: Information about how you use our website, such as IP address, browser type, device information, and page interactions.
Cookies: Small data files that help us improve your user experience on our site.
2. How We Use Your Information
We use the information we collect for several purposes, including:
Processing Orders: To complete and manage your orders, including payment and shipping.
Customer Support: To assist with inquiries, requests, or issues related to your purchases.
Marketing: To send promotional offers, updates, and newsletters (only if you’ve opted in to receive them).
Improvement of Services: To analyze website performance and user behavior to enhance user experience.
3. How We Protect Your Information
We use various security measures to protect your personal information, including:
SSL Encryption: All sensitive payment information is encrypted using SSL (Secure Socket Layer) technology.
Access Control: We restrict access to personal data to only those employees who need it to perform their duties.
Payment Security: Payments are processed through trusted and secure payment gateways.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with the following entities for specific purposes:
Service Providers: Third-party vendors that help with payment processing, delivery, and customer support.
Legal Compliance: If required by law, we may disclose your information to authorities to comply with legal obligations.
5. Your Rights
You have the following rights regarding your personal data:
Access: You can request a copy of your personal data held by us.
Correction: You can request to correct or update your information.
Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
Opt-out: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email.
6. Cookies Policy
We use cookies to enhance your browsing experience. Cookies help us analyze web traffic, personalize content, and ensure that you have a smooth experience on our website. You can disable cookies through your browser settings, but this may impact your user experience.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their privacy policies.
8. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically for any updates.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
SNACKLAH SDN. BHD.
Email: [email protected]
Business Address: VO2-05-15, Signature 1 (VO2), Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia.